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Contact

Contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at +2023244300.

You can reach us on working days between 08.00 and 17.30.

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REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel: +2023244300

KONE OFFICES AND CONTACTS

KONE LLC
Plot no.10 B, Mohamed Naguib Axis, Fifth Settlement
O1 Mall, KONE 2nd Floor, New Cairo
Tel: +2023244300
Fax number: +203244390

KONE Egypt
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About us
About us

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

Apply now

Do you want to work at KONE? Apply now!

Frequently asked questions

FAQ on KONE's recruitment process

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How can we help you today?

Branch offices

KONE has service centers and sales offices across the country. Search for an office near you by selecting an office name from the pull-down list.

Contact form

Fill in the contact form and we'll contact you shortly!
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Find a space-saving machine room-less elevator for low-rise buildings and mid rise buildings.

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

Elevator connectivity

See how our intelligent elevator offering adds value. We have smart elevators for new buildings.

Elevator interior design

Modern elevator design for new buildings. See how our elevator interior offering adds value.

Escalators & autowalks

Learn about the different types of escalators. We offer flat escalators and airport escalators.

TravelMaster 110

Find a commercial escalator and get outdoor elevator maintenance

TravelMaster 115

Learn about an inclined autowalk for demanding people flow needs

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

Learn about our moving staircase solutions and find a new walkalator.

TransitMaster 165

Learn about the KONE travelator solutions and find a new moving walkway.

Automatic building doors

Learn about automatic doors for a wide range of use cases. We offer hotel doors, hospital, doors and office doors.

Turnstiles

Get a better turnstile access control system. We offer security turnstiles for a wide range of buildings.

Advanced People Flow solutions

Discover how KONE Advanced People Flow Solutions enable a seamless and entertaining user experience from front door to final destination.

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

Infotainment solutions

Learn about digital displays and elevator screen content managment. We offer elevator screens.

Monitoring solutions

See our remote elevator monitoring system. We offer monitoring solutions for new buildings.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Elevator connectivity

A connected elevator puts you and your users in control, with the possibility to add smart, value-adding services that optimize people flow, make everyday life easier for users, and ensure your building is geared up for the future.

Elevator user experience

Enhance the user experience with real-time information on-the-go, an exciting, multisensory ride-experience and other smart building applications, it makes everyday convenient by improving accessibility and availability.

Maintenance

Maintenance services for elevators, escalators and automatic doors. We offer a wide range of building maintenance services.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

KONE 24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Elevator modernization

Different modernization options for elevators: full, modular or upgade specific components. Click to read more!

Full elevator replacement

Our elevator solutions for full replacement increase the value of your building with a completely new kind of user experience.

Modular modernization

Find out about elevator renovation and see how it improves the elevator controller.

MonoSpace upgrades

Fixing my elevator, elevator repairs, fixing a KONE elevator, elevators modernization, repairing a KONE elevator. KONE MonoSpace elevator, elevator renovation, lift repairs, lift modernization, broken elevator door, changing elevator buttons, changing elevator signalization, mal-functioning elevator, modernizing an older elevator.

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

With modernization, your escalators will become more energy-efficient, reliable, and most importantly safer.

Full escalator replacement

Learn about the elevator replacement cost and increase the value of a building.

Modular modernization

Learn about escalator repairs and see the benefits of modular escalator modernization.

Door modernization

See how door renewal and door modernization can improve door security and door safety.

Full door replacement

Learn about automatic door replacement and upgrading the door control unit and door insulation.

Modular modernization

Make the most of your automatic door maintenance with modular door modernizaton.

Buildings without an elevator

Increase the value of a building by retrofitting small elevators. We offer pitless elevators.

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class elevators with KONE infotainment solutions.

Monitoring solutions

Discover how KONE monitoring solutions can improve people flow in your building with a real-time overview of equipment status and improve risk management for smoother building handover.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

Discover our latest references and stories about cities and people in them.

References

KONE is proud to present these selected achievements from around the world.

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.
Tools & downloads
Tools & downloads

Our easy-to-use tools and informative downloads support you throughout the lifecycle of your building.

Tools for architects

Tools for designers

Codes & standards

We offer a range of solutions for ensuring compliance with various codes and regulations, including accessibility, vandal resistance, and operation during a fire.

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
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KONE Online
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KONE CUSTOMER SERVICE

Open 24h for: Maintenance service requests Reporting an emergency

002-0223244333

KONE Customer Service Open 8-16, for general requests.

img_maintenance-hwsy-2

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency:

Tel 002-0223244333

KONE OFFICES AND CONTACTS

KONE LLC
Plot no.10 B, Mohamed Naguib Axis,
Fifth Settlement
O1 Mall, KONE 2nd Floor, New Cairo
Tel: +2023244300
Fax number: +203244390
www.kone.eg

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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other

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